Our Privacy Policy


Our contact details

Name: DataCow Limited
Address: One Humber Quays, Wellington Street West, Hull, HU1 2BN
Phone Number:‭ ‬01482‭ ‬534429
E-mail: info@datacow.co.uk

The type of information we collect

We currently collect and process the following information:

  • Any information which you provide to us (e.g., via the use of our contact form), which could include:
    – Name
    – Email address

  • Location information:
    – IP Address of the network you are connecting from.

  • Device Information:
    – Web browser
    – Operating system
    – Hardware

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To contact you regarding our products and services

We also receive personal information indirectly, from the following sources in the following scenarios:

  • Through website logs (IP Addresses) and Cookies for statistic gathering and identifying ways to improve our website.

We share your data with other organisation that are not directly linked to us, under the following circumstances:

Service Providers – We may share your data with organisation which provide services on our behalf. Examples of which include:

  • Service providers that help us provide insights and analytics that help us to improve our products and services. For example, we use Google Analytics to understand how users engage with our website.

  • YouTube because we use their platform to embed videos on our website, and they may capture and use identifying information for their out statistics. More information Google’s privacy policy can be found http://www.google.com/policies/privacy.

We may share this information with employees of DataCow and Spencer Group to follow up enquiries.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You may remove your consent at any time. You can do this by contacting info@datacow.co.uk
(b) We have a vital interest
(c) We need it to perform a public task
(d) We have a legitimate interest

How we store your personal information

Your information is securely stored.

We keep your contact information, such as name and email address for a period for which we need it – whilst we’re contacting you. Analytics information, such as IP address and device information will be kept for a period of up to two years.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@datacow.co.uk if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@datacow.co.uk.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk